1. Shipping Coverage
Twin Roots International ships globally, subject to destination country import regulations and trade compliance requirements.
2. Dispatch Timeline
Dispatch schedules depend on product availability, packaging requirements, and documentation clearance. Estimated timelines are shared at the time of order confirmation.
3. Logistics Partners
We work with certified freight forwarders and shipping lines to ensure safe handling, temperature control (if required), and regulatory compliance.
4. Customs & Duties
Buyers are responsible for import duties, local taxes, and customs clearance in their country unless otherwise agreed in writing.
5. Delays
Delays caused by port congestion, weather, force majeure events, or regulatory changes are beyond our control.
6. Damages During Transit
All shipments are insured when applicable. Claims must be reported with inspection reports within 48 hours of receipt.